Privacy Policy

Last Updated: [16th Apr 2025]

Welcome to shop.boroline.com! At Boroline Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

1.      Personal Information:

When you make a purchase, we collect information such as your name, billing address, shipping address, email address, and phone number.

2.      Payment Information:

To process your payment, we collect your payment details.

However, we do not store this information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.

3.      Account Information:

If you create an account with us, we collect and store the information you provide, such as your username and password.

4.      Website Usage Information:

We collect information about your interactions with our website, including pages visited, time spent on the site, and other relevant analytics.

5.      Comments and Reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may become visible to the public in the context of your comment. 

6.      Cookies:

Like almost all e-commerce websites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major websites. We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in.

7.      Newsletters:

When you sign up to receive our newsletter via email or WhatsApp, we ask for your name, your email address, and your phone number. We might ask for your consent to use your name and email address/WhatsApp to communicate to you with our newsletter which contains information about our products and other information that we feel might be of interest to you.

 

You can withdraw your consent at any time, and we will stop sending you the newsletter. Your name and email address are shared with a third party mailing system. We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

 

Payment Terms

Boroline Shop accepts orders through the following modes of payment:

1.      Domestic credit or debit cards, issued by banks and institutions that are part of the Visa , Rupay, Amex, Diners Club & MasterCard Network.

2.      International credit or debit cards issued by banks and institutions that are part of the Visa , Rupay, Amex, Diners Club & MasterCard Network.

3.      NetBanking

4.      UPI

A full list is available at the time of check-out and prior to making payments for purchases.

Please note that if you choose to make an online transaction through Debit/Credit Card, you will be required to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number (on the back of the card).

The Debit/Credit Card transaction will appear on your bank statement as a payment to G. D. PHARMACEUTICALS PVT. LTD. (Boroline Shop)

How We Use Your Information

We use the collected information for the following purposes:

1.      Order Processing:

We use the information collected for purposes such as processing orders placed on our website, handling related payments and transactions, and providing status updates to customers regarding their purchases and deliveries.

2.      Customer Support:

We use collected information to respond to customer questions or issues, provide support across email/phone/chat, and assist users who encounter problems with purchases, accounts, or our website.

3.      Marketing and Promotions:

With your express consent, we may utilize your information to contact you regarding promotional communications highlighting new products, special discount offers or sales, and other updates about our store that we feel may interest you as a customer.

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement.

The only exceptions to the periods mentioned above are in situations where the law requires us to hold your personal information for a longer period or delete it sooner; where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or however, you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law.

 

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.

 

Your Choices

 

You have the right to:

 

1.      Access, Correct, or Delete Your Information: You can review, edit, or request the deletion of your personal information by contacting us.

 

2.      Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.

 

Security

We take the security of your information seriously and implement reasonable measures to protect it from unauthorised access, disclosure, alteration, and destruction.

Changes to This Privacy Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our website. 

Pricing Policy

1.      The product prices listed are current and updated. However, these are subject to change without advance notice.

2.      All prices on this website are processed in Indian Currency (INR) and the prices are inclusive of all taxes.

3.      All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.

4.      Our products are liable for GST in India.

Contact Us           

If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint.

If you have any questions or concerns about our Privacy Policy, please contact us at feedback@boroline.com. 

Thank you for trusting shop.boroline.com with your personal information.

When does this Privacy Policy apply?

This Privacy Policy applies to all of the services offered by Boroline Shop via its websites that include www.shop.boroline.com or www.boroline.com only.